PR consultant | crisis communications

Is your brand built on trust or luck?

Is your brand built on trust or luck?

Is your brand built on trust or luck?

Crisis communication planning and emergency support that keeps stakeholders loyal, revenue flowing and your professional standing intact.

Logo for freelance B2B copywriter Caroline Voaden's business
Logo for freelance B2B copywriter Caroline Voaden's business

Reputation management for businesses

Need expert support to navigate a sensitive situation or sharper copy to bring in better leads? I do both.  Choose your path below.

Image of Caroline Voaden, freelance B2B copywriter + strategist
Image of Caroline Voaden, freelance B2B copywriter + strategist
Image of Caroline Voaden, freelance B2B copywriter + strategist

PR CONSULTANT + CRISIS COMMUNICATIONS

Ok, but who are you?

I’m Caroline, a former corporate PR insider turned communications strategist for brands with something to prove or something to protect.

After seeing the good, the bad and the ugly of B2B marketing and PR over nine years and wasting far too many hours in meetings that didn’t really need to be meetings…I realised most comms were painfully dull or written by people who’ve never had to calm a board.

Too often, comms get handed off to people (or agencies) who treat them as a one-off tactic.

They look for stories to use for a campaign or a quote, not as a tool to lead, sell or survive scrutiny.

I’m not interested in just ‘telling stories’.

As a PR consultant, whether I'm advising on crisis communications, or writing a white paper or website, I use my client’s stories strategically to build trust and protect their legacy.

 When the right stories are used well, they don’t just sound good. They shape outcomes.

PR CONSULTANT | REPUTATION MANAGEMENT SERVICES

PR CONSULTANT | REPUTATION MANAGEMENT SERVICES

Nice words, but what are the numbers?

12+

crisis types managed

12+

crisis types managed

12+

crisis types managed

10+

years of experience

10+

years of experience

10+

years of experience

100%

client confidentiality

100%

client confidentiality

100%

client confidentiality

128+

worldwide clients

128+

worldwide clients

128+

worldwide clients

Who I work with

→ Independent schools

→ Law firms and legal counsel

→ Care providers

→ Businesses in regulated, multi-stakeholder environments

STRATEGIC COMMS + PR CONSULTANT

Court building to represent legal copywriting work
Court building to represent legal copywriting work
Court building to represent legal copywriting work

Helping a leading private school get media-ready in 24 hours

Strategic comms that protected enrolments, met legal obligations and maintained trust as several major settlements became public.

Laptop of freelance b2b copywriter
Laptop of freelance b2b copywriter
Laptop of freelance b2b copywriter

Building a bulletproof crisis comms plan for NZX-listed healthcare provider

Comprehensive risk assessment, scenario planning and team training that prepared this senior leadership team to respond to high-pressure situations while protecting patient trust and investor confidence.

Mobile card payment representing work of Caroline Voaden
Mobile card payment representing work of Caroline Voaden
Mobile card payment representing work of Caroline Voaden

The inaugural B2B tech white paper that opened doors (and wallets)

Strategic benchmarking report that transformed a SaaS company from unknown player to industry authority, driving their highest-ever sales month.

Tall skyscraper in London
Tall skyscraper in London
Tall skyscraper in London

From chaotic to crystal clarity: transforming digital presence

Website overhaul, including multi-funnel messaging, to capture unique market position and build a local presence.

Don't take it from me…

Nice words from my clients for my work as a PR consultant + B2B copywriter

  • Caroline asked the right questions to get to the real gems of what makes us different as a consultancy, and transformed into website messaging that resonates with senior leaders.

    James Carpenter

    Founder at Evolve Health Digital

  • I've have the pleasure of being one of Caroline's clients and can't recommend her highly enough. An absolute pro with the patience of a saint.

    Michael Cummings

    Communications Manager, Ryman Healthcare

  • I'd absolutely recommend her to anyone looking to elevate their professional presence. She’s as skilled with words as she is with understanding people.

    Madjeen Lorthe

    Coach at Transitions Well Done

  • Caroline didn't just deliver great copy; she gave us clarity. She took our complex offering and created clear, compelling messages for both our wholesale and retail customers.

    David Fowler

    Founder at TNW

  • "After seeing how Caroline transformed one of my client's websites, I knew she was the right choice for my own rebrand. She nailed the balance of professionalism and personality I needed to stand out locally."

    Courtney Angel

    Founder at C Angel Marketing

  • Caroline asked the right questions to get to the real gems of what makes us different as a consultancy, and transformed into website messaging that resonates with senior leaders.

    James Carpenter

    Founder at Evolve Health Digital

  • I've have the pleasure of being one of Caroline's clients and can't recommend her highly enough. An absolute pro with the patience of a saint.

    Michael Cummings

    Communications Manager, Ryman Healthcare

  • I'd absolutely recommend her to anyone looking to elevate their professional presence. She’s as skilled with words as she is with understanding people.

    Madjeen Lorthe

    Coach at Transitions Well Done

  • Caroline didn't just deliver great copy; she gave us clarity. She took our complex offering and created clear, compelling messages for both our wholesale and retail customers.

    David Fowler

    Founder at TNW

  • "After seeing how Caroline transformed one of my client's websites, I knew she was the right choice for my own rebrand. She nailed the balance of professionalism and personality I needed to stand out locally."

    Courtney Angel

    Founder at C Angel Marketing

  • Caroline asked the right questions to get to the real gems of what makes us different as a consultancy, and transformed into website messaging that resonates with senior leaders.

    James Carpenter

    Founder at Evolve Health Digital

  • I've have the pleasure of being one of Caroline's clients and can't recommend her highly enough. An absolute pro with the patience of a saint.

    Michael Cummings

    Communications Manager, Ryman Healthcare

  • I'd absolutely recommend her to anyone looking to elevate their professional presence. She’s as skilled with words as she is with understanding people.

    Madjeen Lorthe

    Coach at Transitions Well Done

  • Caroline didn't just deliver great copy; she gave us clarity. She took our complex offering and created clear, compelling messages for both our wholesale and retail customers.

    David Fowler

    Founder at TNW

  • "After seeing how Caroline transformed one of my client's websites, I knew she was the right choice for my own rebrand. She nailed the balance of professionalism and personality I needed to stand out locally."

    Courtney Angel

    Founder at C Angel Marketing

TALK TO ME

Book a free intro call

Headshot of Caroline Voaden freelance b2b copywriter
Headshot of Caroline Voaden freelance b2b copywriter

Finally, a B2B marketing email you actually want to open.

No spam, ever. I promise.

Finally, a B2B marketing email you actually want to open.

No spam, ever. I promise.

Finally, a B2B marketing email you actually want to open.

No spam, ever. I promise.